This Privacy Policy explains how TripDhootha collects, uses, stores, shares, and protects information when you visit our website, request a demo, create an account, subscribe to our software, or use our omnichannel CRM platform and related services.

This policy applies to information processed through our public marketing website, customer onboarding flows, billing workflows, product support interactions, and the TripDhootha application itself.

We may collect the following categories of information:

• account and identity information such as names, business names, email addresses, phone numbers, job titles, and login credentials;
• workspace and operational information such as company settings, channel configuration, ticket routing preferences, and team member records;
• billing and transaction information such as invoices, plan details, payment references, and subscription status;
• customer communication data uploaded or received by our customers through WhatsApp, email, calls, forms, notes, templates, and ticket workflows;
• device, browser, log, and usage information such as IP address, browser type, session data, page visits, error logs, and product activity telemetry; and
• support and feedback information you provide when contacting us for setup, training, troubleshooting, or commercial discussions.

We use information to operate and improve TripDhootha, including to:

• provide, maintain, secure, and support the service;
• create and manage customer accounts and workspace access;
• process omnichannel conversations, ticket workflows, automations, reports, and AI-assisted features requested by customers;
• manage subscriptions, billing, renewals, collections, and invoices;
• respond to product, commercial, and support enquiries;
• monitor performance, troubleshoot incidents, detect abuse, and improve reliability and usability; and
• comply with legal obligations, enforce our terms, and protect our rights, customers, users, and systems.

Depending on the context, we process information because it is necessary to provide the service you requested, to enter into or perform a contract, to comply with legal obligations, to pursue legitimate business interests such as service security and product improvement, or based on consent where consent is required.

We do not sell personal information. We may share information with trusted service providers and infrastructure partners who help us deliver the product, such as hosting providers, email delivery services, payment processors, analytics or logging tools, and customer support systems.

We may also disclose information when required by law, regulation, lawful request, court order, or to investigate fraud, misuse, security incidents, or violations of our Terms of Service.

When customers use TripDhootha to manage conversations with their own leads, users, or end customers, TripDhootha acts as a service provider or processor on behalf of the customer for most workspace content.

The customer controls what data is imported into the platform, which integrations are enabled, who has access to the workspace, and how long records are retained unless retention is required by law or needed for security, billing, or dispute resolution.

We retain information for as long as needed to provide the service, maintain legitimate business records, resolve disputes, comply with legal obligations, and protect the security and integrity of the platform.

Account, billing, and audit information may be retained for longer periods where required for tax, accounting, fraud prevention, or legal compliance purposes.

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, disclosure, alteration, and destruction. These measures may include access controls, environment configuration, encryption of selected secrets, audit records, and operational monitoring.

No method of transmission or storage is perfectly secure. Customers are responsible for protecting their own devices, credentials, admin access, and integration tokens.

Subject to applicable law, you may request access to, correction of, or deletion of personal information we hold about you. You may also object to certain processing or request export of certain account information where such rights are available.

To make a privacy request, contact support@tripdhootha.com. We may ask for reasonable verification before fulfilling a request.

Our systems and service providers may process information in locations outside your state or country. Where applicable, we take reasonable steps to ensure transferred data remains subject to appropriate protections.

TripDhootha is intended for businesses and working professionals. It is not directed to children, and we do not knowingly collect information directly from children for independent consumer use.

We may update this Privacy Policy from time to time to reflect product changes, legal requirements, or operational improvements. The updated version becomes effective when published on this page unless stated otherwise.

For privacy questions, legal notices, or data requests, contact TripDhootha at support@tripdhootha.com or write to Coimbatore, Tamil Nadu, India.