These Terms of Service govern your access to and use of the TripDhootha website, software, APIs, hosted application, onboarding flows, support services, and related offerings. By using the service, you agree to these Terms on behalf of yourself or the organization you represent.

If you do not agree to these Terms, do not access or use the service.

TripDhootha provides an omnichannel CRM platform for managing customer conversations, tickets, leads, follow-ups, templates, reporting, automations, AI-assisted workflows, and selected integrations such as WhatsApp, email, telephony logs, and web enquiries.

We may improve, modify, suspend, or discontinue features from time to time. Some features may depend on third-party services, account approvals, tokens, provider quotas, or paid subscriptions.

You are responsible for maintaining the confidentiality of account credentials, choosing appropriate workspace administrators, managing user access, and ensuring the accuracy of account and billing details.

You are responsible for all activity that occurs under your account, including activity by employees, contractors, agents, or other users granted access by your organization.

You agree not to use TripDhootha to:

• violate applicable law, regulation, or third-party rights;
• transmit unlawful, abusive, defamatory, deceptive, infringing, or malicious content;
• send spam, unauthorized marketing, or messages in violation of platform rules, telecom rules, or messaging provider requirements;
• interfere with system integrity, security, uptime, reverse engineer the platform, or attempt unauthorized access;
• use the service to store or process data where you do not have lawful rights or permission to do so; or
• misrepresent your identity, business, or authority.

You retain responsibility for the data you or your users submit to the platform, including contact records, tickets, messages, templates, notes, and integration content. You represent that you have the rights and permissions necessary to process such data through TripDhootha.

Third-party integrations such as WhatsApp, email, payment providers, and hosting services are governed both by these Terms and by the relevant third-party provider rules. We are not responsible for service interruptions, policy violations, or approvals controlled by those providers.

Paid plans are billed according to the pricing, billing cycle, and plan limits presented during purchase or renewal. Unless otherwise agreed, subscriptions may renew automatically at the end of the active billing term.

You are responsible for applicable taxes, fees, duties, and payment processing charges unless expressly stated otherwise. Failure to pay on time may result in suspension, downgrade, restricted functionality, or termination of access.

We may suspend or terminate access if we reasonably believe the service is being used in violation of these Terms, applicable law, provider rules, payment obligations, or security requirements.

You may stop using the service at any time. Termination does not relieve you of payment obligations incurred before the effective date of termination.

TripDhootha and its licensors retain all rights, title, and interest in the service, software, design, branding, documentation, and related intellectual property, excluding customer data and other content owned by customers or their users.

Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable right to use the service for your internal business operations.

The service is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, and error-free operation.

To the maximum extent permitted by law, TripDhootha will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or for loss of profits, revenue, goodwill, data, or business opportunity arising out of or related to the use of the service.

You agree to indemnify and hold harmless TripDhootha, its affiliates, officers, team members, and service providers from claims, liabilities, damages, losses, and expenses arising from your use of the service, your content, your integrations, your breach of these Terms, or your violation of law or third-party rights.

These Terms are governed by the laws of India, without regard to conflict-of-law principles. Subject to applicable law, courts located in Coimbatore, Tamil Nadu, India will have exclusive jurisdiction over disputes arising out of or relating to these Terms or the service.

We may update these Terms from time to time. Updated terms become effective when posted on this page unless a later effective date is stated.

Questions regarding these Terms may be sent to support@tripdhootha.com.